EN · UK 
How to access your MyStake account securely
To access a MyStake account, use the login area and enter the credentials created for that account. Keep those credentials private, as the account holder is responsible for protecting the password and other sign-in details.
If you cannot remember your password, use the email-based recovery option. Additional verification may be needed before access is restored, particularly where account security or identity checks require it.
Sign In
Open the login area and enter your account credentials.
Verify Access
Complete any additional check requested for your account.
Reset Password
Use email-based recovery if your password is forgotten.
Check Email
Follow the recovery instructions sent to your email.
Need Help
Contact customer support when you cannot restore access.
Account settings after login
After signing in, the account area can be used to manage account-related activity. Availability and displayed options can vary according to the account, location, verification status and applicable terms.
Use the account area carefully, especially before changing personal details or submitting payment-related requests. Only the account holder may use associated payment accounts.
See MyStake bonuses for current promotional details and conditions.
A public promo code is not currently confirmed. Review the relevant promotion terms before taking part.
The platform permits one account per person, household or IP address. Linked or unusual activity can lead to stronger verification.
For responsible play, account-management tools include Account Limits, Time Out and Self-Exclusion. Customer Support can process a Time Out request.
Keeping your MyStake login secure
MyStake accounts use unique login credentials, and users are responsible for keeping passwords confidential. Avoid sharing credentials or using them on sites you do not recognise. Two-factor authentication can be enabled as an additional account-security measure.
Passwords and account recovery
Use a strong, unique password and keep it private. Navigate to the official MyStake site before entering credentials, rather than following unexpected messages or links. If access appears unusual, change the password through the recovery process and seek support where necessary.
Do not share your password, recovery emails or verification documents with others.
Two-factor authentication provides an additional security measure when it is enabled.
MyStake may request stronger verification where fraud, linked accounts or unusual payment activity is suspected.
Email-based password recovery may involve additional verification when needed.
MyStake Login on Mobile
MyStake supports browser-based play through a mobile-optimised website on iOS and Android. To sign in on a phone or tablet, open the mobile site in a browser and use the same account credentials as on desktop.
Browser-based account access
The responsive mobile website is designed for browser use on supported phones and tablets. Keep the browser and device protected, and avoid storing login details on a shared device.
Use the official site address before entering your credentials.
Email recovery remains the route for a forgotten password.
Additional verification may be requested to protect account access.
Visit MyStake mobile guide for browser access details.
Verification documents and account access
Verification can be requested at any time under MyStake’s risk-based AML and KYC framework. Requests may cover your name, email address, date of birth, identity document, proof of residence and payment-method verification.
Additional documents may be requested where risk requires them.
Accepted identity documents can include a passport or driver’s licence.
Proof of residence should generally be recent, potentially no older than three months.
Video verification may be requested where identity concerns remain or documents use an unaccepted alphabet.
Respond carefully to document requests and ensure submitted details belong to the account holder.
Verification requests can affect access to account functions while checks are completed.
The AML framework includes customer identification, beneficial-owner checks, PEP and sanctions screening, Source of Funds review, high-risk customer monitoring, suspicious-activity monitoring and transaction review.
KYC and transaction records are retained electronically for at least 10 years under the AML policy.
Personal data may also be retained under applicable AML requirements.
Account restrictions and verification
Account access depends on using valid credentials and meeting applicable account requirements. MyStake can request verification at any time, particularly where identity, payment activity, linked accounts or fraud concerns need further review.
Only one account is allowed per person, household or IP address.
Accounts and payment methods must belong to the same account holder.
Third-party payment accounts are prohibited under the Terms.
Players must be at least 18 or meet a higher local legal gambling age.
Common account access restrictions
Account restrictions can arise when login, identity or payment details require review. Use accurate personal information and respond to legitimate verification requests through the account or customer support.
Account rules
- Only one account per person, household or IP address.
- Keep login credentials confidential and personal.
- Use payment accounts registered in your own name.
- Verification may be requested at any time under the risk-based framework.
Verification checks
- Provide requested identity and residence documents accurately.
- Payment-method verification may be required for account checks.
- Additional documents may be requested when risk requires.
- Video verification can be requested if ordinary documentation cannot resolve identity concerns.
Withdrawals and account checks
Before requesting a withdrawal, ensure the payment method belongs to the account holder and that any requested verification has been completed. Deposits must be wagered once before withdrawal; where this has not happened, the Terms allow a 20% deduction from the requested withdrawal. Standard withdrawal limits are €7,500 per week and €15,000 per month, or equivalent.
Higher VIP levels may receive exceptions at company discretion.
Wins above €15,000 can be paid in monthly instalments of up to €15,000.
Bank Transfer payouts are processed within three banking days under the Terms.
Intermediary-bank charges may apply to Bank Transfer payouts and are capped at the equivalent of €16.
Why account monitoring may be required
MyStake uses a risk-based AML and KYC framework. Monitoring and verification help assess customer identity, payment activity and potential risks, and may result in further questions or requests for documentation.
Measures include client identification, beneficial-owner checks and PEP screening.
Sanctions screening and Source of Funds review may also apply.
High-risk customers can receive enhanced monitoring.
Transaction review supports suspicious-activity monitoring and investigation.
Records are retained electronically under the AML policy.
Staff training, record keeping and ongoing monitoring form part of the stated AML measures.
These checks are distinct from password recovery, but may affect account access where additional review is required.
MyStake login problems
If a MyStake login attempt fails, first check that the email and password are entered accurately. Use the email-based password recovery option if you cannot remember the password, then follow any additional verification instructions.
Check first
- Confirm the email address is correct.
- Re-enter the password carefully without sharing it.
- Use password recovery if the password is forgotten.
- Review recovery emails and follow their instructions.
Then consider
- Complete any requested account verification checks.
- Contact customer support for further assistance.
- Need a MyStake account before you can sign in?
- Explore MyStake sports.
One account only
MyStake allows only one account per person, household or IP address. Do not create another account to work around a login issue, a forgotten password or a verification request. Instead, use email-based password recovery or contact Customer Support. Where fraud, linked accounts or unusual payment activity is suspected, stronger verification may be requested. Payment accounts must belong to the account holder, and third-party payment accounts are prohibited.
Login and password recovery
Use your own credentials, protect your password and complete requested verification accurately before using account services.
FAQ
How do I log in to MyStake?
Open the MyStake login area and enter the email and password associated with your account. If additional security or verification is requested, complete it before attempting to use account services.
What if I forget my MyStake password?
Use the email-based password recovery option. Follow the instructions sent to your email, and complete additional verification if it is requested to restore access.
Can I enable two-factor authentication on MyStake?
Yes. The Privacy Policy states that two-factor authentication can be enabled as an additional account-security measure. Keep your unique login credentials confidential whether or not you enable it.
Can MyStake ask for verification after login?
Yes. Verification can be requested at any time. Depending on the review, MyStake may request identity documents, proof of residence, payment-method verification or additional documents. Video verification may be requested when ordinary documents cannot resolve identity concerns.
What documents can MyStake request for verification?
Requests can include your name, email, date of birth, ID, passport or driver’s licence, proof of residence and payment-method verification. Further documents may be requested where risk requires them.
Can I use someone else’s payment method?
No. Withdrawals must belong to the account holder, and third-party payment accounts are prohibited. Use payment details registered in your own name for account transactions.
Is there a MyStake mobile login?
Yes. MyStake supports a mobile-optimised, browser-based website on iOS and Android. Open the site in a browser and sign in with the same account credentials.
What is the minimum MyStake deposit?
The current Terms state a minimum deposit of €20 or equivalent. The maximum deposit depends on the payment method, and available methods can vary by country and cashier configuration.
Are MyStake withdrawals subject to account checks?
They can be. Ensure requested verification is complete and use a payment method belonging to the account holder. Deposited funds must be wagered at least once before withdrawal.
What are MyStake standard withdrawal limits?
Standard limits are €7,500 per week and €15,000 per month, or equivalent. Higher VIP levels can receive exceptions at company discretion, while larger wins may be paid in instalments.
Does MyStake have a public promo code?
A public promo code is not currently confirmed. Check the terms attached to a relevant promotion before participating, as promotional conditions and availability can change.
Can I have more than one MyStake account?
No. Only one account is allowed per person, household or IP address. Creating additional accounts can lead to review, so use password recovery or Customer Support if you cannot access the existing account.
What responsible gambling tools can account holders use?
Account Limits, Time Out, Self-Exclusion, 24/7 Support and links to external gambling-support organisations are available. Time Out can be requested through Customer Support, and self-exclusion periods run from six months to five years.